Setting up a consent to share

How to set up a consent to share

If you need help from a member of Student Services with your Student Finance loan, by giving SFE permission for us to discuss your account we can then talk and listen on your behalf.

Consent to share is written or verbal authorisation which lets SFE discuss account specific information, with the exception of bank details, with a third party.

How does a student set up consent to share? In order for a student to give permission for a third party to discuss details of their account we need them to provide the following information:

Their own Customer Reference Number, name and address.
The full name of the third party.
The full address, including post code, of the third party.
The full date of birth of the third party.
Their relationship to the third party.
A password, which we will ask the third party to verify. This should not match the password that the student uses as part of their account login.
A date specifying when the consent to share should expire or, to confirm if it’s indefinite

If the third party is a person from a university we will ask the student to provide:

The name of the HEI or organisation.
A password – no information will be given unless this is confirmed by the third party.
A date specifying when the consent to share should expire or, to confirm if it’s indefinite.

There can be a maximum of two named third parties on any one account. Consent to share can be given by calling our customer support centre on 0300 100 0607 or by writing to Student Finance England at the following address:

Student Loans Company Ltd
100 Bothwell Street
Glasgow
G2 7JD